Frequently Asked Questions

Can I change or cancel my order after it is placed?
You can change or cancel your order until it is actually sent to the restaurant through our system. After it has been sent to the restaurant, there can be no changes or cancellations.

What is a convenience fee?
This is the fee that Fast Guys charges for actual delivery service. This fee actually goes to Fast Guys to cover our actual expenses.

What is the delivery fee?
This is the fee that our delivery professionals receive for the actually delivery.

Is your site secure?
Yes it is. You can trust that your information is safe and secure with Fast Guys. We use industry leading software provided by Bigtree Solutions to secure your information.

How long does a delivery take?
Fast Guys has a goal of getting your delivery to you within 45 minutes. But there are times when due to things that are out of our control, that it may take a few minutes longer to delivery your order. But, rest assured that we have hot bags that will keep your order warm until we arrive at your door.

Where are the Fast Guys headquarters?
We are a locally owned business right here in the Benson area of Omaha, Nebraska.

How do I place a catering order?
The easiest way to place a catering order is to call Fast Guys at (402) 933-7747. We can handle all your catering needs from utensils, napkins, condiments and plates to sandwiches, pizza or finer meals. You name it and we can get it done.

What ways can I place an order?
You can place it online at or through our app at the App Store or Google Play on your mobile device or tablet. We can also take your order over the phone at (402) 933-7747. There is a fee of $2.99 for phone orders.

Why doesn't Fast Guys accept cash or checks?
At Fast Guys, we value our employees. To ensure their safety, we only accept credit and debit cards so that they have no cash on them and are less of a target for robbery.

How do I tip my Fast Guys delivery driver?
You can tip your driver when you place your order online or through the app OR you can always tip in cash when the driver arrives with your order.